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Support & FAQ

About Blancspot (5)

What is Blancspot?

Blancspot Media is a socially-based, global media company focused on creating a marketplace of ideas, actions and commerce to address the fastest-growing, mobile and online segments of on-demand news and entertainment.

What’s New in Blancspot version 2.0?

  • Create and edit your own stories with in-app story creation. Capture or upload video, images and text from your own device.
  • Share stories through text message
  • Personalize your music experience through audio settings
  • Pulls in your profile picture from connected Facebook and Twitter accounts
  • Portrait mode for all mobile clients.
  • Real-time updating of stories.
  • Login through Facebook and Twitter.
  • Now available on mobile web and web.
  • Invite friends from Facebook and Twitter.
  • Fast swiping from story to story in article view
  • Reply, retweet, favorite, and check profile from every tweet in article view
  • Add or change profile picture from account settings
  • Twitter reply and comments shows your profile picture
  • Option to view low resolution images for slow network connections
  • Video playback

Blancspot in your native language

We are working very hard to make Blancspot available in more languages. If you would like to see Blancspot in your language, please let us know by clicking here!

Blancspot API

Allowing developers to interact with Blancspot is something we are very interested in. If you are interested in our API, please send us some more information by clicking here.

Share your Blancspot experiences with the Blancspot team

We love to hear about your experiences with Blancspot!

We’re collecting your stories to better understand how we can make Blancspot an even better place for you to share your stories. Please send us your comments here!

Features (9)

Suggest a story to a friend

To suggest a story to a friend go the Share Icon (the second from the right) on the toolbar. From there, choose Suggest. Here you can suggest stories to your other Blancspot friends. Select the friends to suggest the story to press Done in the upper right hand corner. Your friends will now see the story you suggested on their Suggested Channel.

Create a story

To share a story choose the camera icon on the top right of the toolbar. Take or upload a photo or video for your story. Then enter a headline and text. Choose Publish to My Channel to post your story in your My Channel, or choose Save Draft to save your story as a draft. You can only save one story as a draft at a time.

Tip: High Resolution photos work best for Blancspot since we are phones to TVs! 

What is the Friends Channel?

Friend’s Activity is a personalized channel that allows you to see what your friends are reading in real-time.

What is the Suggested Channel?

Suggested is a personalized channel that allows you to see what your friends have recommended to you. News stories are ordered by most recommended and then by time.

What is My Channel?

My Channel is where you can put any of your favorite stories by pressing the star icon on the toolbar. The stories you create will also be in your My Channel.

Interacting with the Twitter Feed

A twitter feed accompanies each story on Blancspot. You can reply, retweet, follow, or favorite tweets. If you haven’t already done so, connect your Twitter account in Manage Social Networks. You can also refresh the twitter feed by pulling down on the search results.

Comment on a story

Add a comment to the story and share your thoughts with the Blancspot community. Go to the Comments tab within the story text and tap or click on the form to enter your comments.

Change your Blancspot music

Blancspot adds a soundtrack to news. You have several different options for music on Blancspot. The Blancspot Playlist is out default playlist and is available online, on iPhone, iPad, Android, and Google TV.

Shuffle
For iPhone, iPad, Android, and Google TV users can shuffle their local music. Select the Settings Icon on the toolbar and go to audio settings. Select Shuffle Music.

Spotify
For iPhone and iPad only:
Premium Spotify users can use their account to listen to their playlists or create radio stations on Blancspot. Select the Settings Icon on the toolbar and go to audio settings. Select Listen with Spotify and enter your Spotify username and password. Select from your playlist or create a radio station by entering an artist or song name in the Search bar.

Mute
Sometimes silence is golden. No music will play on the app or site, but will not mute audio for video playback.

Listen to music with Spotify

For iPhone and iPad only:
Premium Spotify users can use their account to listen to their playlists or create radio stations on Blancspot. Select the Settings Icon on the toolbar and go to audio settings. Select Listen with Spotify and enter your Spotify username and password. Select from your playlist or create a radio station by entering an artist or song name in the Search bar.

Getting Started on Blancspot (5)

Sign up for a Blancspot account

To get started with Blancspot visit our website, the Apple App Store, Google Play for Android or Google TV.

Select the settings icon and choose Log In / Sign Up. Choose Sign Up if this is your first time creating a Blancspot account. If you already have a Blancspot account, tap Log In to log in using your email address and password. If you forgot your password, please click here.

You can sign up for Blancspot by using your Facebook or Twitter account or your email address.

Sign up with Facebook
To sign up for Blancspot using your Facebook account, tap Facebook. Tap Allow in the top right corner of your screen. Choose your privacy settings and press Done. Now you’re ready to get started,  welcome to Blancspot!

Sign up with Twitter
To sign up for Blancspot using your Twitter account, tap Twitter. Tap Allow in the top right corner of your screen. Choose your privacy settings and press Done. Now you’re ready to get started, welcome to Blancspot!

Sign up with your email address
To sign up with an email address, select New Blancspot Account and enter your info – Username, Password, Confirm Password and Email. Accept the “Terms and Conditions”, tap “Go.” Make sure you look in your email inbox for an email from us and confirm your account by clicking the link. Now you’re ready to get started, welcome to Blancspot!

Find your friends on Blancspot

To find your friends on Blancspot, select the Manage Friends option icon in the Settings icon and choose Find Friends. Search for your Blancspot friends by choosing Find Blancspot Friends by name, username, or email address in the search bar. Select Follow to send a friend request.

You can only search for Facebook friends on Blancspot if you have connected your Facebook account. If you haven’t connected your account, set up your Facebook account in Manage Social Networks. Search for your Facebook friends on Blancspot by choosing Find Facebook Friends. Select Follow to send a friend request.

You can only search for Twitter followers on Blancspot if you have connected your Twitter account. If you haven’t connected your account, set up your Twitter account in Manage Social Networks. Search for your Twitter followers on Blancspot by choosing Find Twitter Friends. Select Follow to send a friend request.

You will be able to view your friends in Your Blancspot Friends once they have confirmed you as a friend.

 

Invite your friends to Blancspot

To invite your friends to Blancspot via your phone contacts, Facebook, Twitter, or email, select the Manage Friends optionicon in the Settings icon and choose Find Friends.

Inviting Friends by Email
Select Invite Friends and search for your friends by selection friends from your own contact list. Personalize your invites with a written note. Your friends will receive an email from you inviting them to join Blancspot.

Inviting Friends on Facebook from the Blancspot Website.
Select Find Friends by Facebook and search for your friends. Select the friends you wish to send invitations to and personalize your invites with a written note. Your friends will receive an message from you inviting them to join Blancspot.

Please note this feature is currently only available online.

Inviting Friends on Twitter
Select Find Friends by Twitter and search for your followers. Select friends to send invitations to and personalize your invites with a written note. Your friends will receive a direct message from you inviting them to join Blancspot.

Log in to to Blancspot

Select the settings icon and choose Log In / Sign Up. Choose Log In to log in using your Facebook account, Twitter account, or email address and password. If you forgot your password, please click here.

Share by Text Message, Email, Facebook, and Twitter

You must be logged-in to Blancspot to share stories on Blancspot.

Share by Text Message
Once you have logged in, select the share icon and then choose Text Message. Find your contact (or enter their phone number) and personalize your message. Every text message includes the story headline and a link to the story on our website.

Share by Email
You must have entered an e-mail address in your Account Profile to share by email. Select the share icon and then choose Email. Find your friend’s email in contacts or enter the email address of the person you are sending the links to and personalize your message. Every email includes the story headline and a link to the story on our website.

Share on Twitter
If you have not already done so, connect your Twitter account to Blancspot in Manage Social Networks. Select the share icon and then choose Twitter. You can personalize your message. Every tweet includes the story headline and a link to the story on our website.

Share on Facebook
If you have not already done so, connect your Facebook account to Blancspot in Manage Social Networks. Select the share icon and then choose Blancspot. You can personalize your message. Every post includes the story headline and a link to the story on our website.

My Blancspot Account (3)

Edit your Profile: Full Name, Phone Number, Birthday, Gender, Email

To update or change your profile select the Settings icon and choose Account. Here you can enter your Name, Email, Birth Year, Country. You can also edit or upload your profile photo and reset your password.

Deactivate your account

Please contact us to deactivate your account. You cannot currently deactivate your account through our website or our apps.

Remove connectivity to Facebook and/or Twitter

To remove connectivity to Facebook or Twitter, select the Settings icon and choose Manage Social Networks. Select the Unlink button underneath your social network to remove connectivity. You can always relink your account by pressing Connect.

Privacy (3)

Delete a friend

To delete a friend select a the settings icon and choose Manage Friends. Then select Your Blancspot Friends. Press Unfollow for any users you know longer want to see on your Friends Channel or Suggest stories to.

Delete a story you created

To delete a story you created, go to that story in My Channel. Tap the image so that you can see the toolbar. Select the (-) icon to delete your story. Confirm you want to delete and your story will disappear from your My Channel and from all other users you have shared your story with on the service.

Delete a story from your My Channel

To delete a story from, go to that story in My Channel or on the channel where the story appears. Tap the image so that you can see the toolbar. Select the star icon to unfavorite the story. The story will disappear from your My Channel.

Troubleshooting (6)

Forgot, reset or change your password

If you have forgotten your password, you can reset your account password through the Blancspot app or the web site on the Forgot Password page. In the app select the Settings icon from the toolbar and choose Log in/Sign Up. Then select the Log in page and choose tap on Forgot Password? Enter your email address. Check your inbox for an email with a link to reset your password.

If you know your password but want to change it, you can reset your password in Account. Press the Change password button and type in your old password, then your new password (twice to check for typos!). Press Done at the top right of the screen to save your changes.

Edit uploaded stories

From the toolbar go to the pencil icon on the top right. Here you can change your uploaded photo or video and edit the headline and text. Select Publish to My Channel to save your changes, or select Save as Draft to save it as a draft. Keep in mind you can only save one draft at a time.

I uninstalled my Blancspot application – Did I lose all my stories?

No, you did not lose your stories by uninstalling/updating your Blancspot application.

Once you reinstall and log back into your account, all your stories will be present! Also, if you feel like you need to double check, you can always log in to your Blancspot account online by clicking here.

Blancspot app is slow to load

Blancspot brings you the highest quality images but sometimes your bandwidth can’t handle the shiny stuff. With a slower connection we suggest changing your image quality settings. Select the Settings icon from the toolbar and choose View Options. Choose low or medium image quality to improve app downloading.

Note: For App Story and Android Market apps only.

Blancspot app is malfunctioning

If you are experiencing an issue with Blancspot, first make sure you have updated to the latest Blancspot build from the App Store or Android Market.

If you are running the latest update, try uninstalling and reinstalling the app on your phone.

If you are still having the issue, try to restart your phone. If you have done all of these things and the issue continues, please contact us. We would love to help you!

Download the latest version of Blancspot

You can download the latest version of Blancspot by visiting from your iPhone or Android device.

From your iPhone, you can also tap the App Store icon on your home screen and then tap the Updates button in the bottom right corner of your screen. Next, tap the Update the button to the right of the Blancspot app.